FAQs

We’re here to help! If you don’t see your question answered below, drop us a line at info(at)forecastlefest(dot)com. We do not accept unsolicited music submissions at any point in the year, and those sent to this address will not receive a reply. Please note that the FAQs listed below apply only to Waterfront Park and the Forecastle Festival.

General

When and where does Forecastle take place?

Forecastle 2019 takes place July 12-14 in Louisville, KY at the stunning Waterfront Park.

231 Witherspoon St, Louisville, KY 40202

Where is the Box Office/Will Call?

The Box Office is located on E. Witherspoon Ave. to the left of the East Entrance. The hours of operation are:

Friday: 11AM – 10:30PM Saturday: 11AM – 10:30PM Sunday: 11AM – 10:30PM

What can I bring?

To make sure you have everything you’ll need while aboard the ship, please feel free to bring the following items with you:

  • Sun block (No aerosol cans)
  • Blankets, sheets and towels
  • Point-and-shoot cameras
  • Small backpacks and purses and empty hydration bladder packs. Large backpacks, book bags, or any bag that is over 14”x11”x5” in size will not be allowed.
  • Empty water bottle (free, filtered water provided to all patrons via 2 Hydration Stations)
  • 1 sealed bottle of water
  • Selfie sticks are allowed, but must expand to no longer than 40″ in length and must be made of light material (light metal, rubber plastic.) All selfie sticks are subject to Forecastle staff discretion and may or may not be allowed.

 

REMEMBER: All travelers and their belongings are subject to search and prohibited items will be removed at the discretion of the front gate and security staff.

What should I leave at home?

We make every effort to provide an environment where all travelers can fully enjoy their time aboard the ship. With that in mind, kindly leave these items at home:

  • Weapons
  • Large backpacks, book bags, or any bag that is over 14”x11”x5” in size will not be allowed.
  • Food and drink
  • Alcohol
  • Illegal substances of any kind
  • Umbrellas
  • Aerosol Cans
  • Coolers
  • Lawn chairs or picnic baskets
  • Lasers
  • Glow sticks
  • Stickers
  • Headdresses
  • Silly String
  • Confetti
  • Glitter
  • Spray paint
  • Pets (service dogs will be permitted)
  • Glass containers and metal aerosol cans, including sunscreen in aerosol cans
  • Scooters or personal motorized vehicles
  • Detachable lens cameras
  • Recording devices of any kind including professional recording equipment, GoPros, audio recording equipment, and video recording equipment
  • No unauthorized vendors will be permitted
  • No solicitations, handbills, sampling, give-aways, etc.
  • Remote-controlled vehicles or aircrafts, including drones

 

REMEMBER: All travelers and their belongings are subject to search and prohibited items will be removed at the discretion of the front gate staff. These items are subject to change at anytime and at the discretion of the front gate and security staff.

Do you allow re-entry?

Visitors with a General Admission Weekend Pass, Yacht Club Weekend Pass, and VIP Weekend Pass will have re-entry privileges. General Admission Single Day Ticket holders will not be allowed re-entry.

Where should I park?

  • There is plenty of street parking and many open lots near Waterfront Park. Please click here for a map of parking lots, or visit our Transportation page. Pay attention to signage and park only in areas where public parking is permitted. The Forecastle Festival is not responsible if your vehicle is towed or ticketed.
  • We encourage you to ride a bike! It reduces your carbon footprint, provides great exercise, and allows sustainable transport. We will have a complimentary bike valet service available outside the secondary entrance on the southwest side of the park.
  • Walking and public transit are also encouraged. Click here to learn more.
  • Please travel safe and enjoy the festival responsibly. We want to make sure you make it home safely!

I'm a new mother, can you accommodate me?

Forecastle Festival has a Lactation Station for new mothers. You should have no issues getting through security with your gear. If needed, mothers will be given a re-entry wristbands so you can store any bottles and supplies in your car. If a new mother is staying in a hotel farther away, they are allowed to bring a small soft-sided cooler to carry with them. The Lactation Station is the go-to for new moms and their little ones!

Is this event family friendly?

We are certainly a family friendly event and welcome guests of all ages. Children under 6 will be admitted for free with an adult admission.

What time do gates open each day and when does the music start / end?

Doors open at 1PM each day.

Music starts at 1:30PM and ends at 11PM each day.

Is there a map of the festival?

Yes! You can view it here.

Will there be ATMs available?

Yes. If you need cash, ATMs can be found on the festival grounds.

What Type of ID is accepted at the Box Office?

The box office will accept a State issued Driver’s license, a government issued Non-Driver ID Card, Military ID, or Passport. Please make sure to have one of these forms of ID with you!

Is there a mobile app?

Yes! The Forecastle mobile app is available on iOS and Android.

TICKETS & SHOWS

Where is the Box Office?

The Box Office is located on E. Witherspoon Avenue to the left of the East Entrance. View the festival map here. 

Box Office Hours:

Friday: 11AM – 10:30PM

Saturday: 11AM – 10:30PM

Sunday: 11AM – 10:30PM

What should I expect during the buying process?

From our tickets page, the “buy ticket” links will take you to our ticketing site hosted by Front Gate Tickets. Front Gate handles all things associated directly with your purchase order including customer service for things like payment, order changes, wristband shipments, etc.

Create An Account: When you add a ticket to your cart, you will be prompted to create or sign into a Front Gate Tickets account. This is required and is the account you will need to log in to if you ever want to review or update your order. It’s a good idea to create a Front Gate Tickets account ahead of time if you are buying at a busy time and want to be able to move quickly.

Time Limit: Once you cart a ticket, you will have a limited time to finish checkout. So be sure you know what you want before going in. This is done to make sure that everyone has a fair chance at the limited ticket volume and nobody can hold onto them indefinitely without purchasing them.

Layaway Plans: Near the end of the checkout process you will have the option of splitting your order into multiple payments. This can be done to any order and will split your ENTIRE oder cost based on a percentage.

Customer service and getting prompt help: Your best contact for ticketing related support is Front Gate Tickets. They can also be reached by phone at 888-512-SHOW (7469).

Do you offer a layaway plan for purchases?

YES! On the checkout page, you have the option to purchase your full order at that time or you can purchase using a “layaway plan” for a non-refundable nominal fee of $10. This layaway plan applies to everything in your cart at checkout – not just your tickets. Purchaser must agree to the Layaway Plan Terms & Conditions, including a default policy. You may also choose to pay your layaway plan in full. Find details on how to do so here. Layaway plan fee and shipping will be paid with the first deposit and will not affect the percentage paid for each installment.

Payment Schedule if purchased between February 13 and March 8:

Deposit – 12% + 12% service fees upon purchase
Payment 1 – 22% + 22% service fees due March 1
Payment 2 – 22% + 22% service fees due March 15
Payment 3 – 22% + 22% service fees due April 1
Payment 4 (Final) – 22% + 22% service fees due April 15

 

Payment Schedule if purchased after March 8:

Deposit – 12% + 12% service fees upon purchase
Payment 1 – 29.33% +29.33% service fees due April 1
Payment 2 -29.33% +29.33% service fees due April 15
Payment 3 (Final) – 29.34% + 29.34% service fees due April 30

 

Payment Schedule if purchased after 4/9/2019

Deposit – 13% + 13% service fees upon purchase
Payment 1 – 29% +29% service fees due April 30
Payment 2 -29% +29% service fees due May 17
Payment 3 (Final) – 29% + 29% service fees due May 31

 

Payment Schedule if purchased after 4/26/2019

Deposit – 15% + 15% service fees upon purchase
Payment 1 – 42.5% +42.5% service fees due May 17
Payment 2 (Final) – 42.5% + 42.5% service fees due May 31

What is the difference between the general admission price levels?

There is no difference between the general admission price levels. It’s simply an incentive to purchase sooner rather than later. The earlier you buy, the more you save!

What does VIP include?

VIP details are available on our ticketing page.

If I bought a weekend pass or daily ticket, am I automatically admitted to the late-night shows?

These are separately ticketed events. Capacity for these events is very limited, so be sure to make plans early.

Do you offer single day tickets?

Yes, Forecastle offers single day ticket options. Single day tickets go on sale Thursday, April 11th at 10AM ET. View ticketing options here.

Where are my tickets?

Once you have placed an order through Front Gate Tickets, visit https://forecastle.frontgatetickets.com/ and click “sign in” at the top of the page. Once signed in, you can check your order and adjust account information.

Tickets will be delivered by mail or email from Front Gate 2-4 weeks prior to the festival. The delivery method is dependent on the option you selected when purchasing.

What is the wristband policy?

This year Forecastle festival is using RFID-enabled wristbands to enhance your festival-going experience. Your wristband serves as your admission ticket to enter the festival fast – with a quick tap of your wristband!

  • All sales are final. No exceptions.
  • Wristbands must be worn on the RIGHT wrist.
  • Your wristband is good for the entire weekend. Do NOT remove your wristband in between days.
  • Only tickets purchased through Forecastle Festival’s official website or Frontgate Tickets are valid. We will not confirm validity of a ticket purchased through a third party.
  • Wristbands that have been tampered with or stolen are void and Forecastle Festival is not responsible for these wristbands. Wristbands cannot be loosened so please be mindful when putting it on!
  • Your Forecastle wristband cannot be removed, tampered with, decorated, twisted, or exposed to extreme heat or cold.

 

If you purchased tickets before July 2nd, your order will be shipped to you before the festival. If you have already received your wristband, you can register HERE and get the most from your festival experience! 

DO NOT put on your wristband until the day of the festival!

This is very important – once you put your wristband on and tighten the closure it will lock in that position, and you won’t be able to loosen it.

Should I have a wristband?

Only weekend ticket holders will receive an RFID wristband.

How do I register my wristband?

Before you arrive to Forecastle, make sure to register your wristband online HERE. Simply enter your 7-digit Item ID found on the back of our wristband then click “Let’s get started!” 

If you have ordered more than one wristband, assign a wristband to each of your festival buddies and have them each register their wristband with their own information. Please do NOT register someone else’s wristband for them. This helps us identify your unique wristband in case it gets lost or damaged.

What do i do if i purchased multiple wristbands?

Assign a wristband to each of your festival buddies and have them each register their own wristband. Please do NOT register someone else’s wristband for them. This helps us identify your unique wristband in case it gets lost or damaged.

 

What If I lose my wristband or it's stolen before I get to Forecastle Festival?

If your wristband is lost, stolen, or damaged in some way before getting to  Forecastle Festival contact our partners Frontgate Tickets Customer Service.

 

Phone: 888.512.SHOW (7469)
Email: [email protected]
Support team is available:
Monday – Sunday, 9 a.m. to 9 p.m. CST,
for email assistance, and Monday – Saturday, 9 a.m. to 9 p.m. CST and Sunday 9 a.m. to 6 p.m. CST, for phone assistance.

 

When you arrive at the festival see a representative at our Box Office. Replacements are subject to verification of the wristband order. Please make sure to bring your government issued photo ID for verification that you are the original purchaser. If you are not the original purchaser please be sure to have a note from the original purchaser stating you have permission to use their ticket, a copy of their government issued photo ID, and a copy of the original confirmation email. Replacement wristbands are subject to a $25 replacement fee.

 

The event is NOT responsible for lost or damaged wristbands.

 

The Box Office is located on E. Witherspoon Ave. to the left of the East Entrance. The hours of operation are:

 

Day Times
Friday, July 12 11:00am – 10:00pm
Saturday, July 13 11:00am – 10:00pm
Sunday, July 14 11:00am – 10:00pm

What If I lose my wristband or if it's stolen while at the festival?

If your wristband is lost, stolen or damaged in some way while you are already at the festival, you can see a representative at our Box Office. Replacements are subject to verification of the wristband order. Please make sure to bring your government issued photo ID for verification that you are the original purchaser. If you are not the original purchaser please be sure to have a note from the original purchaser stating you have permission to use their ticket, a copy of their government issued photo ID, and a copy of the original confirmation email. Replacement wristbands are subject to a $25 replacement fee.

 

The event is NOT responsible for lost or damaged wristbands.

My wristband is too tight! HELP?!

Please go to the Box Office when you arrive to Forecastle Festival. Make sure to bring your government issued photo ID for verification that you are the original purchaser and the ORIGINAL WRISTBAND. If you are not the original purchaser please be sure to have a note from the original purchaser stating you have permission to use their ticket, a copy of their government issued photo ID and the ORIGINAL WRISTBAND. The staff at the Box Office will remove your wristband, and issue you a new one. Replacement wristbands are subject to a $25 replacement fee.

Can I pick up my wristband at will call?

If you do not receive your wristband in the mail you can pick them up at our Box Office. All you need to bring with you is your original order confirmation email and a government issued photo ID. If you are not the original purchaser please be sure to have a note from the original purchaser stating you have permission to use their ticket, a copy of their government issued photo ID, and a copy of the original confirmation email.

Can someone else pick up my wristband at will call?

Yes, someone other than the original purchaser can pick up the wristbands. However, they will need to bring the original order confirmation email, a copy of the original purchasers government issued photo ID, and written consent from the original purchaser stating they can pick up the wristbands.

Can I Upgrade?

Yes! You can upgrade your tickets here or through the Forecastle app starting on Thursday, July 11th.

Questions about an order already placed?

Yes! If you’ve already purchased tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call 888-512-SHOW (7469).

Is it ok to buy from a third party?

Only wristbands purchased through the Forecastle ticket website (Front Gate Tickets) are guaranteed to be authentic. If you want 100% confidence in your ticket purchase, you should only purchase your tickets through the link on our tickets page.

Please be aware:

  • We are not responsible for any counterfeit weekend passes.
  • For your own protection, please do not purchase weekend passes from any source other than forecastlefest.com or your most trusted friends and family.
  • Removing a wristband automatically voids it (unless by accident or for safety reasons, in which case you need to get a replacement wristband from a customer service booth at the festival – this will require you to prove your purchase information). Festival Security will check every wristband to assure it has not been removed or passed between multiple people.

When will I receive my tickets?

Tickets will be delivered by mail or email from Front Gate 2-4 weeks prior to the festival. The delivery method is dependent on the option you selected when purchasing.

 

U.S. Orders

 If you purchased your passes before July 2, your passes will be mailed out to you. As each order is fulfilled, an email will be sent with a tracking number. Once you receive your wristband, register your wristband online before you arrive to the event. For those who purchased passes after the deadline, please bring your order confirmation and government issued photo ID to the Box Office to exchange your ticket for your wristband.

 

International Orders

 All international orders (including Canadian orders) will be available for pick up at the Box Office. Please bring your order confirmation and government issued photo ID.

 

If you have questions about receiving your order, shipping address, tracking info, etc. please contact Frontgate Tickets support team. 

[email protected]

888.512.SHOW (7469)

Official Wristband Policy

Each ticket buyer to Forecastle will receive a high security wristband with a uniquely coded RFID (Radio Frequency Identification) chip embedded inside. Every wristband will be scanned as you enter & exit the festival site.

Each package shipped will include detailed instructions on the proper procedure for using your Forecastle wristband. It is important that you read these instructions and follow them exactly. Failure to follow these instructions may result in you not being admitted to the festival site.

At the festival, if you have any questions or problems regarding your wristband, visit one of the Wristband Customer Service stations where a staff member can help you. Station locations will be clearly marked on your festival map.

Wristbands are non-transferrable. One wristband per person. Each individual accessing the event must have their wristband registered and on the their wrist at all times.

What is the re-entry policy?

Visitors with a General Admission Weekend Pass, Yacht Club Weekend Pass, and VIP Weekend Pass will have re-entry privileges. General Admission Single Day Ticket holders will not be allowed re-entry. 

Can I update or check on my order information?

Yes! Once you have placed an order through Front Gate Tickets, visit https://forecastlefest.frontgatetickets.com/ and click “sign in” at the top of the page. Once signed in, you can review or adjust information like your shipping address, cashless account, etc.

I lost my pass/never received it in the mail! How do I get a replacement?

Please visit the Box Office for a replacement pass. Make sure you bring your order confirmation number as well as your government issued photo ID. If you are not the original purchaser, you will need to bring a letter from the original purchaser, outlining their consent for pick up, as well as a copy of their government issued photo ID and a copy of the original order confirmation. Replacement wristbands may be subject to a $25 replacement fee.

 

THE ORDER THAT WAS SHIPPED TO ME IS MISSING PASSES/DIFFERENT THAN WHAT I PURCHASED. WHAT SHOULD I DO?

 

Please contact Frontgate Tickets Support.  

[email protected]

888.512.SHOW (7469)

I need to change my address. Who should I contact?

Please contact Frontgate Tickets Support.  

[email protected]

888.512.SHOW (7469)

My buddy and I purchased our passes the same day. They received their order, but i have not received mine yet. Should I be worried?

Not to worry! Forecastle passes are fulfilled and shipped in batches over several weeks. If your order is being shipped within the U.S., you will receive a tracking number once your pass has been mailed. 

Where can I purchase tickets?

You can purchase passes right HERE through Frontgate Tickets, our official ticketing partner!

Can I purchase tickets over the phone?

Yes, please contact our ticket provider, Front Gate Tickets or call 888-512-SHOW (7469).

Can I buy tickets from a third-party company? (Craigslist, ticketmaster, etc)

WE STRONGLY URGE YOU NOT TO BUY TICKETS FROM A THIRD-PARTY! Third-party tickets are almost always found to be fraudulent & there is absolutely nothing we’ll be able to do to help you, should any issue arise. Anything purchased outside of our system is out of our control. Do yourself a favor & don’t take the risk! We highly recommend you purchase all passes to Forecastle directly from our website.

Can I buy tickets at the festival?

This would strictly be due to availability if we do not sell out beforehand.

I changed my mind and can't come to Forecastle, can I get a refund?

We do not offer refunds on any ticket types.

Are ticket sales final?

All ticket sales are final, we do not offer refunds or exchanges.

BOURBON LODGE™

Can I purchase individual drink tickets to the Bourbon Lodge™ in advance?

No, individual drink tickets will only be available on site at the Bourbon Lodge. Full memberships are the only option available for purchase in advance. Learn more here.

What delivery options do I have when purchasing a Bourbon Lodge™ membership in advance?

If you purchase your Bourbon Lodge membership along with your Forecastle festival ticket, your membership voucher will be set to the same delivery method as your festival ticket. For example, if you chose to have your festival tickets mailed, your Bourbon Lodge membership voucher will also be mailed to you. If you purchase your Bourbon Lodge membership separately, you will be able to choose your delivery option (print at home, mail, or shipping). Regular per order delivery charges will apply. Bourbon Lodge Members are able to redeem their vouchers starting Thursday prior to the event at the Louisville Visitors Center.

How do I redeem my Bourbon Lodge™ Membership voucher for my mug and drink tickets?

Bourbon Lodge Members are able to redeem their vouchers starting Thursday prior to the event at the Louisville Visitors Center and on site at the festival at the Redemption Tent.

LODGING

Do you offer special hotel rates?

Yes! Check out our exclusive Forecastle hotel rates here.

Do you offer camping?

Forecastle does not offer camping on-site, but Jefferson Memorial Forest offers camping 15-20 minutes from downtown Louisville.

ACCESSIBILITY

Access Center

Just inside the West Entrance to the festival grounds near the Information Booth will be the Access Center. There you can find maps identifying the restricted viewing areas reserved for patrons with disabilities (plus one companion). The space in these viewing areas is limited however and will be available on a first-come, first-served basis.

Also found at the Access Center are large-print programs as well as one printed in Braille. A power outlet will be available for recharging power wheelchairs.

Viewing Areas

There will be slightly elevated, restricted viewing areas near the Mast and Boom stages for people with mobility limitations and/or those who require a sign language interpreter. Stop by the Access Center to pick up the specially identified Access wristband that will allow a patron with a disability plus one companion access into the viewing areas. Please note: having a wristband does NOT guarantee entry to the viewing areas. Space is limited and will be available on a first-come, first served basis. When capacity is reached the viewing areas will be closed and no one else will be allowed entry.

Seating is mandatory in the viewing areas to allow a clean line of sight for everyone. Chairs will be provided on a first-come, first-served basis. Please cooperate with festival staff if asked to make room for additional patrons. There is no smoking in the viewing areas and no saving of seats. Any violation of these policies can result in immediate expulsion from the viewing areas.

Patrons With Mobility Limitations

The festival is held outdoors in a park. There will be a lot of natural terrain to travel over and if it rains it could become muddy. There are sometimes great distances between stages.

Personal assistance, wheelchair pushes, and any type of transportation, including golf cart rides, are NOT provided by the festival. If you require any additional assistance please plan on bringing a companion. Wheelchairs are not available for rent or loan.

Wheelchairs, power wheelchairs and small three or four-wheeled scooters are allowed in the festival. Other power-driven devices will be considered only on a case-by-case basis. A power device should not move faster than a person can walk and extreme care needs to be taken when operating such devices due to the large crowds expected at the festival. Therefore, large, fast and heavy mobility devices are not appropriate in this situation.

Accessible portalets can be found at the end of each row of portalets.

Patrons Who Are Deaf / Hard of Hearing

Forecastle Festival has an American Sign Language (ASL) team available. Some main stage (Mast and Boom) shows will be interpreted. Because it takes quite a lot of time for interpreters to study and practice the music, please send specific requests to us as soon as possible at [email protected]. Please include your cell phone number in the request. Please note we will do our best to accommodate requests but cannot guarantee anything. During the event, stop by the Access Center to see the entire interpreter schedule and get more information.

Service Animals

Pets are NOT allowed at the festival; however, service animals, which are trained to provide assistance to a patron with a disability, are welcome. The owner of the animal may be asked what service the animal provides. If you have a service animal, please use the west entrance and alert security when you arrive. Once security is alerted, you will be directed to the access center to fill out a notice of responsibility for your service animal.

Special Dietary Needs

If a patron has a special dietary restriction, those items will be allowed onto festival grounds if accompanied by a doctor’s note.

Any medically necessary medicine and materials must be in the name of the patron. Your ID will be matched with the label on the items brought to the festival. Please dispose of any medical waste and syringes at the First Aid stations found around the festival grounds. Please do not dispose of them in trash bins.

Parking

There is no parking on-site. However, street parking and public parking lots including accessible spaces are nearby. Please check the Louisville/Transportation tab on the Forecastle Festival website for a map of parking lots.

Please feel free to contact [email protected] with any other questions you may have. We’re looking forward to see you at the festival!

There are daily shuttles available from several locations around the venue, such as: Bloomington High, Carmel, Columbus, Cincinnati, Lexington, Louisville Airport Hotels, Nashville, Indiana University, Indianapolis, West Chester Township.

For more information, head here

Does Forecastle have a bike valet?

Yes! Forecastle provides all festival patrons access to a complimentary Bike Valet for those cycling to and from the festival. It is located on E Witherspoon Avenue across from the East entrance.

SAFETY & MEDICAL

What are the safety and medical procedures?

If you need medical attention, we will have a medical tent located on-site as well as a medical team at both the Mast stage and Boom stage. If you can’t make it to the medical tent or team, grab an event organizer or member of our security staff, and we will assist you.

It’s important to us that everyone take good care of themselves. Please make sure to eat good healthy foods and drink lots of water! All that dancing can take a lot out of you, so take a break if you don’t feel well.

Please see an in depth look at out festival safety policies and procedures here.

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